Assistance after your purchase
Solvirosol aims to make the return and refund process clear. If you are dissatisfied with a purchase, please review the conditions below and contact our support team for assistance.
Cancellation requests
You may ask to cancel an order before processing or fulfillment starts. An approved cancellation will receive a full refund to the original payment method. Cancellation may no longer be possible once fulfillment has begun or the parcel has shipped.
Send cancellation requests to service@solvirosol.com as soon as possible.
Items eligible for return
Eligible products may be returned within 30 calendar days after delivery. To qualify, an item must be unused and in its original condition, with original packaging and accessories where applicable. Proof of purchase or an order confirmation is also required.
Please obtain return instructions from customer support before sending anything back. Products returned without prior approval may not be accepted.
Submitting a return request
Email service@solvirosol.com with your order number, the product name, and your reason for returning it. Add photographs or videos where applicable. We will review the request and provide instructions for the next steps.
The correct return address
Our business registration address should not be used for returns. Once your request has been approved, customer support will provide the appropriate return address and shipping instructions.
Return delivery costs
For returns based on preference, such as changing your mind, ordering the wrong product, or deciding an item does not suit you, the customer is responsible for return shipping costs.
If a product arrives damaged, defective, incorrect, or significantly different from its description, we will provide an appropriate solution at no additional cost. Depending on the circumstances, this may involve a replacement, refund, or return assistance.
Receiving a refund
After the returned product is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5-10 business days after receipt and inspection of the return.
Your bank or payment provider may require additional time before the funds appear in your account.
A refund that has not appeared
First check your bank or payment account again, then ask your payment provider about the status. If you still need assistance, contact service@solvirosol.com.
Contact details
Brand: Solvirosol
Company: Sanya Ruixing Hengda Trading Co., Ltd.
Email: service@solvirosol.com
Telephone: 00852-7686666
Business address: Unit A016, Room 1212, Office Building No. 2, Zhonghuan Plaza, Yingbin Road, Jiyang District, Sanya, Hainan, China