FAQ
How can I place an order
Add your chosen products to the shopping cart, then continue to checkout. Enter your contact, billing, and delivery information, apply any valid discount code, and select a payment method from the options shown. Review the items and shipping address before completing payment.
After your order is submitted successfully, a confirmation email will be sent to the address entered at checkout. If you need help, contact service@solvirosol.com.
What should I do about an incorrect damaged or missing item
Email service@solvirosol.com as soon as possible. Include your order number, an explanation of the issue, and photographs of the items received where applicable. Our team will assess the details and work with you on an appropriate resolution.
How do I find my confirmation email
An order confirmation is sent after you complete your purchase. If it is not in your inbox, check your spam, junk, and promotions folders. Contact customer support if you still cannot locate it.
Can I change an order I have already placed
Contact us promptly if any order details need correcting. Changes can only be requested before processing begins. Once an order has been processed or prepared for dispatch, an amendment may no longer be possible.
How do I edit the contents of my cart
Select a product to add it to your cart. Open the cart to review your selections, change quantities, or remove products you no longer wish to purchase. Make these adjustments before completing checkout.
Which browsers work with the store
For the best experience, use an updated version of Google Chrome, Safari, Firefox, or Microsoft Edge. Some store features may not work fully in older browsers.
What payment methods are available
Checkout may offer Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. The available options are those displayed during checkout. Payments are handled by secure payment providers.
How do I complete payment with PayPal
Choose PayPal at checkout, sign in to your PayPal account, and review and approve the payment. Return to the store once the payment process is complete.
Where do I enter a discount code
Enter your valid code in the discount field at checkout and apply it. Check that the order total reflects the discount before submitting payment.
Where can I find return and exchange information
Our Return & Refund Policy explains the applicable procedures. For help with a return, exchange, or refund inquiry, email service@solvirosol.com.
What is the first step for a return
Contact service@solvirosol.com before sending any product back. Our team will review your request and provide the necessary return instructions. Please wait for these instructions before shipping a return.
Can I cancel my purchase
You may request cancellation before order processing starts. Cancellation may no longer be available once fulfillment or shipment preparation has begun. Send your request to service@solvirosol.com as soon as possible.
How is payment security handled
We work with trusted payment providers and use reasonable security measures to help safeguard payment and personal information during transactions.
Why is personal information collected
Personal information may be used to process and fulfill orders, provide customer support, operate website services, and meet applicable legal requirements. Our Privacy Policy provides further information about these practices.